{"id":199,"date":"2026-07-03T11:33:47","date_gmt":"2026-07-03T11:33:47","guid":{"rendered":"https:\/\/masterly.nl\/?page_id=199"},"modified":"2026-07-03T11:33:47","modified_gmt":"2026-07-03T11:33:47","slug":"klantenservice","status":"publish","type":"page","link":"https:\/\/masterly.nl\/?page_id=199","title":{"rendered":"Klantenservice"},"content":{"rendered":"\t\t<div data-elementor-type=\"container\" data-elementor-id=\"186\" class=\"elementor elementor-186\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17c4e130 e-con-full e-flex e-con e-parent\" data-id=\"17c4e130\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1d46a85 e-con-boxed e-flex e-con e-child\" data-id=\"1d46a85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-322a7702 elementor-widget elementor-widget-heading\" data-id=\"322a7702\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">KLANTENSERVICE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f56ef6c elementor-widget elementor-widget-html\" data-id=\"5f56ef6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<h1 style=\"font-family:Inter,-apple-system,sans-serif;font-size:44px;font-weight:500;letter-spacing:-0.035em;line-height:1.05;color:#FFFFFF;margin:0;text-align:center;\">Waarmee kunnen we je helpen<span style=\"color:#F5A623;\">?<\/span><\/h1>\n<style>@media(max-width:520px){.mly-ksh1{font-size:34px!important;}}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76af6597 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"76af6597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:16px;line-height:1.6;color:rgba(255,255,255,0.7);text-align:center;\">Zoek in ons helpcentrum of neem direct contact op. Onze klantenservice antwoordt binnen \u00e9\u00e9n werkdag.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf74aa2 elementor-widget elementor-widget-html\" data-id=\"bf74aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-kssearch{display:flex;align-items:center;gap:12px;max-width:620px;margin:36px auto 0;background:#fff;border-radius:10px;padding:6px 6px 6px 18px;box-shadow:0 12px 40px rgba(10,22,40,0.35);font-family:Inter,-apple-system,sans-serif;}\n.mly-kssearch svg{width:18px;height:18px;color:#908D85;flex-shrink:0;}\n.mly-kssearch input{flex:1;border:0;outline:none;background:transparent;font-family:inherit;font-size:15px;color:#2C2C2A;padding:12px 0;}\n.mly-kssearch input::placeholder{color:#908D85;}\n.mly-kssearch button{background:#0F2240;color:#fff;border:0;border-radius:8px;padding:12px 24px;font-family:inherit;font-size:14px;font-weight:500;cursor:pointer;white-space:nowrap;transition:background-color .12s ease;}\n.mly-kssearch button:hover{background:#152E54;}\n@media(max-width:720px){.mly-kssearch{flex-wrap:wrap;padding:12px;}.mly-kssearch input{width:100%;padding:6px 4px;}.mly-kssearch button{width:100%;}}\n<\/style>\n<form class=\"mly-kssearch\" onsubmit=\"event.preventDefault();\" role=\"search\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"8\"><\/circle><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"><\/line><\/svg><input type=\"search\" placeholder=\"Zoek op onderwerp, bijv. factuur of annuleren\" aria-label=\"Zoek in het helpcentrum\" \/><button type=\"submit\">Zoeken<\/button><\/form>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-399f770 elementor-widget elementor-widget-html\" data-id=\"399f770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-kssug{margin:18px auto 0;display:flex;flex-wrap:wrap;gap:8px;justify-content:center;max-width:620px;font-family:Inter,-apple-system,sans-serif;}\n.mly-kssug a{color:rgba(255,255,255,0.85);border:0.5px solid rgba(255,255,255,0.2);border-radius:20px;padding:6px 14px;font-size:13px;text-decoration:none;transition:border-color .12s ease,background-color .12s ease;}\n.mly-kssug a:hover{border-color:rgba(255,255,255,0.5);background:rgba(255,255,255,0.06);}\n<\/style>\n<div class=\"mly-kssug\"><a href=\"#faq\">Sessie annuleren<\/a><a href=\"#faq\">Factuur opvragen<\/a><a href=\"#faq\">Betaling terugkrijgen<\/a><a href=\"#faq\">Account beheren<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f7f022d e-con-full e-flex e-con e-parent\" data-id=\"1f7f022d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2757195 e-con-boxed e-flex e-con e-child\" data-id=\"2757195\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-32671071 e-con-full e-flex e-con e-child\" data-id=\"32671071\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32baaebe elementor-widget elementor-widget-html\" data-id=\"32baaebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-kctop{display:flex;align-items:center;justify-content:space-between;font-family:Inter,-apple-system,sans-serif;}\n.mly-kcicon{width:42px;height:42px;border-radius:10px;background:#EBF2FA;color:#0F2240;display:inline-flex;align-items:center;justify-content:center;}\n.mly-kcicon svg{width:20px;height:20px;}\n.mly-kcstat{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:500;color:#1E4A2C;background:#D4E0D8;border-radius:20px;padding:4px 10px;line-height:1;}\n.mly-kcstat .d{width:6px;height:6px;border-radius:50%;background:#5D8A6B;}\n.mly-kcstat.soon{color:#7A4D04;background:#FEECD6;}\n.mly-kcstat.soon .d{background:#F5A623;}\n<\/style>\n<div class=\"mly-kctop\"><span class=\"mly-kcicon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 4h16a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2z\"><\/path><polyline points=\"22 6 12 13 2 6\"><\/polyline><\/svg><\/span><span class=\"mly-kcstat\"><span class=\"d\"><\/span> Binnen 1 werkdag<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41586592 elementor-widget elementor-widget-heading\" data-id=\"41586592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stuur een e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5377e9b9 elementor-widget elementor-widget-text-editor\" data-id=\"5377e9b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:14px;line-height:1.55;color:#5F5E5A;\">Voor vragen over boekingen, facturen of je account. Beschrijf je vraag en we komen er snel op terug.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a598e elementor-widget elementor-widget-html\" data-id=\"b7a598e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-kcfoot{margin-top:24px;padding-top:20px;border-top:0.5px solid #E8E7E3;display:flex;align-items:center;justify-content:space-between;gap:8px;font-family:Inter,-apple-system,sans-serif;}\n.mly-kcfoot .v{font-size:14px;font-weight:500;color:#0F2240;}\n.mly-kcfoot .c{font-size:13px;font-weight:500;color:#3B6BA8;text-decoration:none;white-space:nowrap;}\n<\/style>\n<div class=\"mly-kcfoot\"><span class=\"v\">help@masterly.nl<\/span><a class=\"c\" href=\"mailto:help@masterly.nl\">Mail ons \u2192<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3634a769 e-con-full e-flex e-con e-child\" data-id=\"3634a769\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25e9f05 elementor-widget elementor-widget-html\" data-id=\"25e9f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mly-kctop\"><span class=\"mly-kcicon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"><\/path><\/svg><\/span><span class=\"mly-kcstat\"><span class=\"d\"><\/span> Nu online<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325c51b9 elementor-widget elementor-widget-heading\" data-id=\"325c51b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chat met ons<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79af97a5 elementor-widget elementor-widget-text-editor\" data-id=\"79af97a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:14px;line-height:1.55;color:#5F5E5A;\">Snel een korte vraag? Chat live met een medewerker op werkdagen tussen 9:00 en 17:30.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-347bf68e elementor-widget elementor-widget-html\" data-id=\"347bf68e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mly-kcfoot\"><span class=\"v\">Ma\u2013vr \u00b7 9:00\u201317:30<\/span><a class=\"c\" href=\"#\">Start chat \u2192<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46202701 e-con-full e-flex e-con e-child\" data-id=\"46202701\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32193e21 elementor-widget elementor-widget-html\" data-id=\"32193e21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mly-kctop\"><span class=\"mly-kcicon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.42 19.42 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path><\/svg><\/span><span class=\"mly-kcstat soon\"><span class=\"d\"><\/span> Alleen zakelijk<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ce02e5 elementor-widget elementor-widget-heading\" data-id=\"34ce02e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bel ons<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47014ef8 elementor-widget elementor-widget-text-editor\" data-id=\"47014ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:14px;line-height:1.55;color:#5F5E5A;\">Voor zakelijke klanten en dringende zaken rond een geplande sessie zijn we telefonisch bereikbaar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14110c6c elementor-widget elementor-widget-html\" data-id=\"14110c6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mly-kcfoot\"><span class=\"v\">+31 20 123 45 67<\/span><a class=\"c\" href=\"tel:+31201234567\">Bel nu \u2192<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-628c8057 e-con-full e-flex e-con e-parent\" data-id=\"628c8057\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-43d43bbc e-con-boxed e-flex e-con e-child\" data-id=\"43d43bbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51e704fd e-con-full e-flex e-con e-child\" data-id=\"51e704fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48682cd0 elementor-widget elementor-widget-heading\" data-id=\"48682cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">HELPCENTRUM<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c983f elementor-widget elementor-widget-heading\" data-id=\"d5c983f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blader per onderwerp<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5e1663 elementor-widget elementor-widget-text-editor\" data-id=\"6d5e1663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:15px;line-height:1.6;color:#5F5E5A;\">De meestgestelde vragen, geordend. Vind snel het antwoord zonder te wachten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14251bfb elementor-widget elementor-widget-html\" data-id=\"14251bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-kstg{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;font-family:Inter,-apple-system,sans-serif;}\n@media(max-width:960px){.mly-kstg{grid-template-columns:1fr 1fr;}}\n@media(max-width:520px){.mly-kstg{grid-template-columns:1fr;}}\n.mly-kst{background:#fff;border:0.5px solid #E8E7E3;border-radius:12px;padding:28px;display:block;text-decoration:none;transition:border-color .12s ease,transform .12s ease;}\n.mly-kst:hover{border-color:#0F2240;transform:translateY(-2px);}\n.mly-ksti{width:36px;height:36px;border-radius:8px;background:#EBF2FA;color:#0F2240;display:inline-flex;align-items:center;justify-content:center;}\n.mly-ksti svg{width:18px;height:18px;}\n.mly-kst h3{font-size:16px;font-weight:500;color:#0F2240;letter-spacing:-0.005em;margin:20px 0 0 0;}\n.mly-kst p{font-size:13px;color:#5F5E5A;line-height:1.5;margin:8px 0 0 0;}\n.mly-kstc{margin-top:16px;font-size:12px;font-weight:500;color:#3B6BA8;display:inline-flex;align-items:center;gap:6px;}\n<\/style>\n<div class=\"mly-kstg\">\n<a class=\"mly-kst\" href=\"#faq\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"><\/rect><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"><\/line><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"><\/line><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"><\/line><\/svg><\/span><h3>Boeken &amp; annuleren<\/h3><p>Tijdslots kiezen, verzetten en kosteloos annuleren.<\/p><span class=\"mly-kstc\">8 artikelen \u2192<\/span><\/a>\n<a class=\"mly-kst\" href=\"#faq\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"><\/rect><line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"><\/line><\/svg><\/span><h3>Betaling &amp; facturen<\/h3><p>Facturen opvragen, btw, terugbetalingen en zakelijke gegevens.<\/p><span class=\"mly-kstc\">11 artikelen \u2192<\/span><\/a>\n<a class=\"mly-kst\" href=\"#faq\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"><\/path><circle cx=\"12\" cy=\"7\" r=\"4\"><\/circle><\/svg><\/span><h3>Je account<\/h3><p>Inloggen, gegevens wijzigen, meldingen en privacy.<\/p><span class=\"mly-kstc\">6 artikelen \u2192<\/span><\/a>\n<a class=\"mly-kst\" href=\"#faq\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polygon points=\"23 7 16 12 23 17 23 7\"><\/polygon><rect x=\"1\" y=\"5\" width=\"15\" height=\"14\" rx=\"2\" ry=\"2\"><\/rect><\/svg><\/span><h3>Tijdens de sessie<\/h3><p>Videocall starten, techniek, herinneringen en op locatie.<\/p><span class=\"mly-kstc\">7 artikelen \u2192<\/span><\/a>\n<a class=\"mly-kst\" href=\"#faq\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 12l2 2 4-4\"><\/path><path d=\"M12 3c7.2 0 9 1.8 9 9s-1.8 9-9 9-9-1.8-9-9 1.8-9 9-9z\"><\/path><\/svg><\/span><h3>Kwaliteit &amp; garantie<\/h3><p>Verificatie van experts en wat als een sessie tegenvalt.<\/p><span class=\"mly-kstc\">5 artikelen \u2192<\/span><\/a>\n<a class=\"mly-kst\" href=\"#\"><span class=\"mly-ksti\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 2l2.4 7.4H22l-6 4.6 2.3 7.4-6.3-4.6-6.3 4.6L8 14 2 9.4h7.6z\"><\/path><\/svg><\/span><h3>Voor experts<\/h3><p>Aanmelden, agenda, tarieven en uitbetaling.<\/p><span class=\"mly-kstc\">9 artikelen \u2192<\/span><\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-113a90a1 e-con-full e-flex e-con e-parent\" data-id=\"113a90a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-358b7168 e-con-boxed e-flex e-con e-child\" data-id=\"358b7168\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4eee3a6f e-con-full e-flex e-con e-child\" data-id=\"4eee3a6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9b5dea elementor-widget elementor-widget-heading\" data-id=\"2a9b5dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">VEELGESTELDE VRAGEN<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3484491e elementor-widget elementor-widget-html\" data-id=\"3484491e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<h2 style=\"font-family:Inter,-apple-system,sans-serif;font-size:44px;font-weight:500;letter-spacing:-0.035em;line-height:1.05;color:#FFFFFF;margin:0;\">De snelste<br\/>antwoorden<span style=\"color:#F5A623;\">.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8ece0 elementor-widget elementor-widget-text-editor\" data-id=\"3e8ece0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0;font-family:Inter,-apple-system,sans-serif;font-size:14px;line-height:1.55;color:rgba(255,255,255,0.6);max-width:320px;\">Staat je vraag er niet tussen? Mail ons \u2014 je hebt binnen \u00e9\u00e9n werkdag antwoord.<br\/><br\/><a href=\"mailto:help@masterly.nl\" style=\"color:#fff;font-weight:500;text-decoration:none;\">Mail de klantenservice \u2192<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18adc8d2 elementor-widget elementor-widget-html\" data-id=\"18adc8d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.mly-ksfaq{--b:rgba(255,255,255,0.12);border-top:0.5px solid var(--b);font-family:Inter,-apple-system,sans-serif;}\n.mly-ksfaq .it{border-bottom:0.5px solid var(--b);}\n.mly-ksfaq input{position:absolute;opacity:0;pointer-events:none;}\n.mly-ksfaq label{display:grid;grid-template-columns:1fr 20px;gap:24px;align-items:center;padding:28px 0;cursor:pointer;color:#fff;}\n.mly-ksfaq label h3{font-size:22px;font-weight:500;letter-spacing:-0.02em;color:#fff;margin:0;line-height:1.25;}\n.mly-ksfaq .chev{color:rgba(255,255,255,0.5);display:inline-flex;transition:transform .2s ease,color .12s ease;}\n.mly-ksfaq .chev svg{width:20px;height:20px;}\n.mly-ksfaq .ans{display:grid;grid-template-rows:0fr;transition:grid-template-rows .26s ease;}\n.mly-ksfaq .ans-in{overflow:hidden;}\n.mly-ksfaq .ans-in p{font-size:15px;color:rgba(255,255,255,0.7);line-height:1.65;margin:0 0 28px 0;max-width:640px;}\n.mly-ksfaq input:checked ~ label .chev{transform:rotate(180deg);color:#fff;}\n.mly-ksfaq input:checked ~ .ans{grid-template-rows:1fr;}\n<\/style>\n<div class=\"mly-ksfaq\">\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf1\" checked><label for=\"ksf1\"><h3>Hoe annuleer of verzet ik een sessie?<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Ga naar je account, open de boeking en kies 'Annuleren' of 'Verzetten'. Tot 24 uur voor de sessie is dat kosteloos. Daarna blijft het bedrag staan omdat de expert de tijd voor je heeft gereserveerd \u2014 een nieuw moment plannen kan altijd.<\/p><\/div><\/div><\/div>\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf2\"><label for=\"ksf2\"><h3>Waar vind ik mijn factuur?<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Na elke boeking ontvang je automatisch \u00e9\u00e9n factuur van Masterly, met btw gespecificeerd. Al je facturen staan overzichtelijk in je account onder 'Facturen'. Boek je zakelijk, dan kun je vooraf de bedrijfsgegevens invullen zodat ze direct op de factuur staan.<\/p><\/div><\/div><\/div>\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf3\"><label for=\"ksf3\"><h3>Hoe krijg ik mijn geld terug?<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Komt de expert niet opdagen of gaat de sessie buiten jouw schuld niet door, dan betalen we volledig terug. Voldeed de sessie niet aan de verwachting? Neem binnen 48 uur contact op \u2014 we zoeken een passende oplossing of vergoeden de sessie. Terugbetalingen staan doorgaans binnen 3 werkdagen op je rekening.<\/p><\/div><\/div><\/div>\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf4\"><label for=\"ksf4\"><h3>Ik kan niet inloggen op mijn account.<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Klik op de inlogpagina op 'Wachtwoord vergeten' om een resetlink te ontvangen. Komt de e-mail niet aan, controleer dan je spamfolder of je het juiste adres gebruikt. Lukt het daarna nog niet, mail dan help@masterly.nl vanaf het e-mailadres van je account.<\/p><\/div><\/div><\/div>\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf5\"><label for=\"ksf5\"><h3>Hoe start ik de videocall?<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Je ontvangt vooraf automatisch een herinnering met de link. Op het afgesproken moment open je die in je browser \u2014 er is niets te installeren. Zorg dat je camera en microfoon toegang hebben. Werkt iets niet, herlaad dan de pagina of gebruik een andere browser.<\/p><\/div><\/div><\/div>\n<div class=\"it\"><input type=\"checkbox\" id=\"ksf6\"><label for=\"ksf6\"><h3>Hoe snel krijg ik antwoord van de klantenservice?<\/h3><span class=\"chev\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/label><div class=\"ans\"><div class=\"ans-in\"><p>Op e-mails reageren we binnen \u00e9\u00e9n werkdag, meestal sneller. Via de live chat helpen we je direct op werkdagen tussen 9:00 en 17:30. Voor dringende zaken rond een geplande sessie kun je zakelijke klanten telefonisch terecht.<\/p><\/div><\/div><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/masterly.nl\/index.php?rest_route=\/wp\/v2\/pages\/199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/masterly.nl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/masterly.nl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/masterly.nl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterly.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=199"}],"version-history":[{"count":0,"href":"https:\/\/masterly.nl\/index.php?rest_route=\/wp\/v2\/pages\/199\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterly.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}